Faq's
Timelines
Click on a question below to view the answer. If you have additional questions, please contact Customer Service or email training@worldbook.com.
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Why don't I see Timelines in my list of options from Student or Advanced?
Timelines will only appear in the feature menu of Student or Advanced if your school or library subscribes to Timelines. If you are a purchaser and are interested in adding Timelines to your subscription, contact your local educational sales consultant or email training@worldbook.com.
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Why can't I save my Timeline?
Users must have a My World Book Account to save, edit, or create timelines.
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What are the system requirements for this site?World Book Timelines is optimized and fully supported on the following browsers and devices:
- Google Chrome, version 72 and higher
- Microsoft Edge
- Safari, version 10.0 and higher
- Firefox, version 60 and higher
- http://www.google-analytics.com/ga.js
- http://fonts.gstatic.com
- http://media.worldbookonline.com
- http://cdn.mouseflow.com/projects/92bfb773-a4e9-4475-a5d7-736f2b2084a1.js
- http://ajax.googleapis.com/ajax/libs/jquery/1.11.0/jquery.min.js
- Cookies
- Javascript
- Medium or lower security level in the browser (the level should not be high)
- Java Runtime
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Who can I contact for technical support?
- Email: slhelp@worldbook.com- please include your name, the school/library name, and a detailed description of the problem you are experiencing.
- Telephone: (888) 873-4900 (8 AM to 5:15 PM CST Monday-Friday)
- For sales outside of the U.S. and Canada, please see World Book International.