Faq's
Discover
Click on a question below to view the answer. If you have additional questions, please contact Customer Service or email training@worldbook.com.
-
How do I search by standard?
Go to the Correlations page in the "For Educators" section of the homepage (found at the bottom of the page). Then, choose the grade level and subject from the drop-down fields and click "Submit." Click the link "materials correlated to this standard" to see a list of the World Book Discover content that is linked to that standard.
-
Which languages can I translate articles into?
There are over 100 languages that you can translate Discover articles into. See our full list here.
-
Who can I contact for technical support?
US and Canada
- Email: help@worldbook.com. Please include your name, the school/library name, and a detailed description of the problem you are experiencing.
- Telephone (8am to 5:15pm CST Monday-Friday):
In the United States: (888) 873-4900
In Canada: (800) 837-5365
Australia and New Zealand
- Email: jrodrigues@worldbook.com.au. Please include your name, the school/library name, and a detailed description of the problem you are experiencing.
- Telephone: (61) 02 9902 3400
Philippines
- Email: technical.support@worldbook.com.ph. Please include your name, the school/library name, and a detailed description of the problem you are experiencing.
- Telephone: (632) 411-2271, 72, 73, 74, 75
- Fax: (632) 411-2270
- Mail:
Phoenix Educational Services, Inc.
1116 Quezon Avenue, Heroes Hill
Quezon City, Metro Manila 1005
- Email: info@gmmab.com. Please include your name, the school/library name, and a detailed description of the problem you are experiencing.
- Telephone: 0046-451-15590 fm
- Fax: 0046-451-15590 fm
- Mail:
Anneli Nilsson
Global MultiMediaAB
Kyrkgatan 1
S- 281 32 Hässleholm
-
What are the system requirements for this site?World Book Discover is optimized and fully supported on the following browsers and devices:
- Google Chrome, version 72 and higher
- Microsoft Edge
- Safari, version 10.0 and higher
- Firefox, version 60 and higher
- http://www.google-analytics.com/ga.js
- http://fonts.gstatic.com
- http://media.worldbookonline.com
- http://cdn.mouseflow.com/projects/92bfb773-a4e9-4475-a5d7-736f2b2084a1.js
- http://ajax.googleapis.com/ajax/libs/jquery/1.11.0/jquery.min.js
- Cookies
- Javascript
- Medium or lower security level in the browser (the level should not be high)
- Java Runtime